Airline

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  E1Judgment Day

  Jul 5, 2004· 21m

  A provisioning agent in Baltimore wants to propose to a co-worker, but must wait until she deals with a crisis at the gate. In Chicago, a passenger blows his top and resorts to rough language when he learns he can't get on a flight home. And in Los Angeles, two sisters, on their way to see their father for the first time in 35 years, begin celebrating a little early, and may not be allowed to board their plane.

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  E2The Big Squeeze

  Jul 5, 2004· 21m

  A family of six is told that only five seats are available on their flight; a blind man waits to meet his blind date; a customer loses her ticket.

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  E3Family Business

  Jul 12, 2004· 21m

  In Chicago, a staffer awaits a brother returning from fighting in Iraq.

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  E4Unfit for Travel

  Jul 19, 2004· 21m

  A woman traveling with her dog is reminded of the no-pet policy; and a passenger with live chickens is told they can't be brought on the plane.

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  E5That's Entertainment!

  Jul 26, 2004· 21m

  William Hung is spotted at LAX, where he gives an impromptu performance of "She Bangs"; costumes for a Madonna concert disappear. In Chicago, rock fans try to convince staffers that they're in a band.

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  E6High & Mighty

  Aug 2, 2004· 21m

  Strongman Phil Pfister needs a seat with leg room on his flight to the Battle of Muscle Beach contest; a staffer in Los Angeles deals with a crate of clams in the baggage area.

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  E7Down to the Wire

  Aug 9, 2004· 21m

  A family discovers that they left their tickets on a bus; police investigate an abandoned bag; a family arrives with 18 boxes and only have 20 minutes to board their flight.

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  E8Fly Babies

  Aug 16, 2004· 21m

  Pilot Tony May gives a group of fourth-graders a lesson on flying. Also: a child has separation anxiety when her parents send her to stay with her uncle while they head to India.

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  E9Rules Are Rules

  Oct 18, 2004· 21m

  A passenger gets angry when told to come off a flight to make room for two flight attendants; a passenger's lighter is confiscated; a man travels for his first day at a naval academy. Also: trouble involving a boy with cerebral palsy.

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  E10Battle of Wills

  Nov 1, 2004· 21m

  A widow travels to meet members of her deceased husband's Vietnam War platoon; two passengers have an altercation; a passenger is confused about his flight time.

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  E11Expect the Unexpected

  Aug 23, 2004· 21m

  A man takes his wife to Las Vegas for their 30th anniversary and has a surprise visitor for her onboard. Also: a drunk stand-up comic; and woman with decaying fish in her bags.

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  E12All Shapes and Sizes

  Aug 30, 2004· 21m

  A staff person must decide if turtles can be allowed on a plane; a plus-sized passenger is told she must purchase two tickets; a very tall teen requires an exit-row seat.

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  E13Lost in Translation

  Sep 13, 2004· 21m

  Yolanda tries to help a Saudi Arabian woman who can't speak English, while Denise encounters the same situation with a Czech man. Also: a delayed flight.

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  E14No Laughing Matter

  Sep 20, 2004· 21m

  A passenger is removed from a plane after an incident with a flight attendant; Carol confronts and irate grandmother; and Mike deals with a passenger with a bad attitude.

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  E15Emotional Baggage

  Sep 27, 2004· 21m

  A family is turned away because they are carrying too much liquor; a passenger confronts her fear of flying; and photographers are unhappy that they have to check their equipment.

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  E16The Stress Test

  Oct 4, 2004· 21m

  A man gets drunk at a bar; a pilot performs at a stunt show.

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  E17In Sickness and In Health

  Oct 11, 2004· 21m

  A boy suffering from a brain tumor is traveling to get an operation. Also: a woman has a seizure.

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  E18Let There Be Love

  Nov 8, 2004· 21m

  A woman travels to Florida for a blind date; comedian Bobby Collins travels to Las Vegas.

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  E19Precious Cargo

  Nov 29, 2004· 21m

  Ed Siegenfeld travels with the Triple Crown trophy; a passenger is not allowed to travel with her oxygen tank.

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  E20Dazed and Confused

  Dec 6, 2004· 21m

  A family arrives without their tickets, which they left on a bus; a staffer is hesitant to let a man in need of medical attention on board a plane; and two businessmen learn that their seats have been given away.

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  E21You Can't Win Them All

  Dec 20, 2004· 21m

  A 5-year-old is afraid to fly, and threatens her family's trip; a passenger travels to participate in a trapshooting contest; and a mother wants her plane free of peanut dust to accommodate her allergic son.

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  E22Fun & Games

  Dec 20, 2004· 21m

  A flight attendant known for his celebrity impersonations has fun with comedian Ron Pearson; and a passenger emits a foul odor.

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  E23Live and Let Fly

  Jan 10, 2005· 21m

  Capt. "Bubba" Edens takes his last flight. Also: a staffer deals with a passenger carrying cockroaches in his bag.

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  E24So Near Yet So Far

  Jan 17, 2005· 21m

  A father searches for his teenage daughter, whom he fears got off at the wrong airport; a disabled passenger's scooter breaks.

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  E25Shaken & Stirred

  Jan 31, 2005· 21m

  An overbooked flight to Las Vegas makes tempers flare; a woman cries when her boyfriend fails to give her an appropriate farewell; the LAX staff has a bowling match.

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  E26No Going Back

  Feb 14, 2005· 21m

  A man carries a rare tree, one grown in soil from every U.S. state; a passenger refuses to pay a $1 upgrade fee; a woman says goodbye to her boyfriend, a marine departing for Iraq.

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  E27Live and Let FlyFinale

  Jan 10, 2005· 21m

  Capt. "Bubba" Edens takes his last flight. Also: a staffer deals with a passenger carrying cockroaches in his bag.

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  E1The Delicate Art of Saying No

  Jan 4, 2004· 21m

  An airline supervisor must handle a passenger who's drunk at 7 a.m., and a colleague has the delicate task of telling a passenger that he smells too bad to travel. In this high-flying new series, we provide viewers with complete access to the inner workings and emotional stories behind the daily workings of Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees.

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  E2Consider Yourself One of the Family

  Jan 5, 2004· 21m

  Airline personnel talk about underwear with rap star Sisqo, singer of the "thong song", and an angry family tries to prove their toddler is less than two years old so he can travel free in this high-flying new series that provides viewers with complete access to the inner workings and emotional stories behind the daily life of Southwest Airlines.

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  E3Beyond Our Control

  Jan 12, 2004· 21m

  At Chicago's Midway Airport, Southwest employees spend 48 hours dealing with the chaos caused by a power blackout in the East. In this high-flying series, we provide viewers with complete access to the inner workings and emotional stories behind Southwest Airlines--from individual passenger's tales and dramatic reunions to action at the counter between passengers and employees. Our "cast" of characters includes the personnel who create a minor miracle every day by getting the airline airborne.

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  E4Times Change

  Jan 19, 2004· 21m

  A&E's exclusive look at Southwest Airlines continues with pilot Steve Palmason's last flight after 30 years of service. Friends and family are onboard, and Southwest President Colleen Barrett and legendary chairman Herb Kelleher wait to greet him. Meanwhile, at LAX, supervisor Mike Carr faces the delicate task of helping an Alzheimer's patient clean up after he's had a small accident.

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  E5Kids... Who'd Have Them?

  Jan 12, 2004· 21m

  It's another challenging day at Southwest Airlines. In Chicago, distraught passengers demand compensation for the worst flight of their lives. Seems a rowdy group of biker kids disrupted the flight all the way from Las Vegas. Meanwhile, at LAX, a 10-year-old on his first unaccompanied flight is lent a hand from a flight attendant, and after a stressed mom and her two kids miss their flight, their attempts to get home to San Diego push everyone to the limit.

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  E6Winners and Losers

  Jan 19, 2004· 21m

  A passenger tries to con his way on to a Southwest Airlines flight, a customer service supervisor must find volunteers to leave two overbooked flights, and flight attendants help a Price Is Right contestant practice before the taping of a show. Grab your boarding pass and join us for another episode of this high-flying series that reflects our love-hate relationship with commercial aviation.

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  E7Terminal Beauty

  Jan 26, 2004· 21m

  It's a busy and bizarre day at Southwest Airlines when a woman treats the LAX terminal as her personal bedroom, changing her outfit in full sight of fellow passengers. Supervisor Yolanda meets country singer Randy Travis before running into a group of drunk and troublesome young women who were kicked off their flight. And in Chicago, ramp staffers Hector and Juan hope they'll be chosen to throw out the ceremonial first pitch in front of 40,000 fans at Wrigley Field that night.

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  E8Luv Is In the Air

  Feb 16, 2004· 21m

  A&E's exclusive look at Southwest Airlines features a day of romance. Flight attendant Heather Hale waits for her boyfriend to arrive from Switzerland, not knowing that he wants to ask her a very important question. In Chicago, a student is desperate to fly to New York to save his relationship with his girlfriend, but every flight is full. And beautiful 6-foot-tall customer service supervisor Anita has trouble fending off a 5-foot-tall admirer.

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  E9High Spirits

  Feb 2, 2004· 21m

  The FAA rules are clear, alcohol and air travel simply do not mix. In LA, passenger Wayne Samuel has been drinking and it's fallen to supervisor Yolanda to tell him he's too drunk to board the flight. It's the night of the Southwest Spirit Party--a vast annual staff gathering--and a huge occasion for supervisor Mike. He's invited a special guest he wants to introduce to his colleagues. Gospel group the Faithway Doves are on their way to Chicago to be honored by the American Gospel society and surprise their fellow passengers with some remarkable spirituals.

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  E10A Team Effort

  Feb 9, 2004· 21m

  It's a day of tension at Southwest Airlines. Erik faces the worst nightmare of all ramp workers. For the first time, he must push a $40-million plane out of a tiny gate, knowing that a mistake can cost the company millions of dollars and Erik his job. In baggage claims, David has to control his own nerves when a customer insists that the airline lost her luggage. And supervisors at LAX must confront a swarm of dangerous bees that has set up a hive at Gate 13.

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  E11You Must Be Kidding?

  Feb 16, 2004· 21m

  A drunken passenger needs a police escort and two overweight customers take the armrest test.

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  E12Relative Values

  Feb 23, 2004· 21m

  Family relationships are pushed to the limit during another hectic day at Southwest Airlines. A grandmother isn't allowed to travel with her pressurized oxygen canisters; an elderly woman's relatives are distressed because she's separated from her life-saving medicine; and a couple that has been waiting 10 years to adopt a child is flying home with their new baby daughter, and an emotional meeting with the rest of the family is expected.

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  E13For Better For Worse

  Mar 1, 2004· 21m

  Wedding bells are ringing at Southwest Airlines, but not everything is going according to plan. In Chicago, a passenger going to her nuptials is denied boarding because she's too drunk to fly. In Hollywood, a stuntman waits anxiously with an engagement ring for his girlfriend--but will she show up? And pilots John Trumble and Annie Fitzgerald elope to Las Vegas.

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  E14It Ain't Over 'Til It's Over

  Mar 8, 2004· 21m

  A blizzard in Chicago causes massive cancellations and delays at Southwest Airlines. Two honeymooners rush to make it to Los Angeles in time to catch a flight to Tahiti, but with most flights grounded, they may not make their connection. A group of teenage Eminem fans, who flew all the way from Idaho to LA to see their idol, discover it may be a long time before they set eyes on him.

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  E15Don't Take No For An Answer

  Mar 15, 2004· 21m

  In Chicago, Sandy comes to the rescue of the Park Forest soccer team after their reservation falls through on a rival airline. Val helps a passenger track down his army buddy, last seen somewhere between the ticket counter and the gates. They've survived months together on active duty in Iraq, but will they be able to reunite for their journey home? Meanwhile at LAX, temperatures rise when an airline mix-up separates parents from their children.

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  E16All Creatures Great and Small

  Mar 22, 2004· 21m

  From penguins to party animals, the airport looks like a zoo to Southwest Airlines staffers. A nervous Colleen may have to deny boarding to rowdy football fans. At 30,000 feet, penguin passengers Pete and Penny get the star treatment from flight attendants Sam Anderson and Janie King. A man dressed as a tiger ignites intrigue in Chicago. And when passengers complain about a man in a short black miniskirt who's exposing himself, Yolanda must tell the gentleman to cover himself if he wants to fly.

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  E17There's Real Time... Then There's Airline Time

  Mar 29, 2004· 21m

  Southwest Airlines workers race against the clock to help passengers in distress. At the ticket counter in Los Angeles, Mike is confronted by a frantic woman who's late for her flight, but there's little he can do to calm her down. Meanwhile, in Chicago, a passenger is desperately trying to get to her dying mother. Supervisor Denise has to tell her that she didn't make her original flight and is rebooked on another flight--but will it be too late?

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  E18Oh, What a PerformanceFinale

  Apr 5, 2004· 21m

  There isn't much goodwill on earth for the Southwest Airlines staff during the holiday season. Customer service supervisor Mike Carr has to tell an inebriated passenger that too much Christmas spirit can be a bad thing. Supervisor Yolanda confronts an angry flyer who's lost his paper ticket and refuses to buy another. And assistant station manager Ginny Bona nearly puts two unaccompanied minors on the wrong plane.